Terms of Use

1. What you are buying

An international mobile data plan delivered as an eSIM: a digital profile you install by scanning a QR code. There is no physical SIM and nothing is posted.

Plans are data. They do not include carrier calls or SMS unless the plan says so explicitly.

2. Compatibility is a condition of sale

Before paying, you confirm your device supports eSIM and is carrier-unlocked. We do not complete a purchase without that confirmation — precisely so we do not sell you something that cannot work.

If you confirm in error and the device turns out to be incompatible, the activation guarantee in section 5 still applies.

3. Fair use — what "unlimited" means

Unlimited plans include a daily full-speed allowance. Beyond it, speed is reduced until the counter resets, 24 hours after activation. The allowance and the reduced speed are written on each plan card, before purchase.

Where the supplier does not publish a policy, we say so in those words. We never present missing information as the absence of a limit.

4. Validity and activation

The plan period starts at activation — when the eSIM first connects to a network at your destination — not at purchase and not at installation. Install before you travel, on Wi-Fi, because installing requires internet.

5. Activation guarantee and refunds

If the eSIM does not activate, we refund you in full. Details and timings are in the refund policy.

There is no refund for unused data after a plan has activated and worked, nor for a lost or damaged device.

6. Coverage

Coverage depends on partner networks at each destination and on local conditions. We name the networks where the supplier permits it. We do not guarantee speed, which depends on the local network, your device and where you are standing.

7. Acceptable use

The plan is for personal use while travelling. Reselling access, using it for permanent traffic routing, or any activity illegal in the country of use is not permitted.

8. Prices

Prices are shown with taxes included where applicable. If your card is issued in another currency, your bank may apply its own conversion and fees, over which we have no control.

9. Liability

Our liability is limited to the amount paid for the plan. We are not liable for indirect losses arising from lack of connectivity, such as missed appointments, bookings or flights.

10. Governing law and forum

To be completed before launch: governing law and competent forum, which depend on the jurisdiction in which the company is incorporated.