Contact
Talk to us.
Support from people, by email. If you are travelling right now with no connection, start with the panel below — it usually resolves in two minutes.
No connection at your destination
- Turn airplane mode on for 30 seconds, then off.
- Confirm data roaming is ON for the travel eSIM — without it the profile cannot connect.
- Select the network manually, turning automatic selection off.
- Restart the phone.
Still stuck? Write now. If it is an activation failure, the refund is full — refund policy.
ola@esim.coffee
We answer within 24 hours, usually much sooner. Include your order number and phone model.
Before you write
Most questions are already answered — and the answer arrives faster: